Shipping Policy

Thank you for shopping with us! Below is our shipping policy for digital products.

1. Delivery Method

All digital products purchased on our website are delivered electronically. After completing your purchase, you will receive an email with a link to download the product or instructions on how to access it. There are no physical shipping or delivery charges for digital products.

2. Delivery Time

Upon successful payment, you will receive an email with your download link or access instructions immediately. In some cases, delivery may take up to 30 minutes due to processing times or server load.

If you do not receive your download link within 30 minutes, please check your spam or junk folder. If it is still not found, feel free to contact us at sales@elrafact.com for assistance.

3. Download Restrictions

• Once your digital product is delivered, it is available for a limited number of downloads. Ensure to download the product as soon as possible.
• If you need to re-download the product, please refer to the email you received for the download link or contact customer support.

4. Refunds and Cancellations

Due to the nature of digital products, we do not offer refunds or cancellations once the product has been downloaded. If you experience any issues with your purchase, please reach out to us, and we will do our best to resolve any problems.

5. Customer Support

If you have any questions about your digital product or the delivery process, please contact our customer support team at support@yourwebsite.com. We are available 24/7 to assist you.

6. Important Notes

• Make sure the email address you provide during checkout is correct, as this will be used for all communication.
• We are not responsible for any issues with downloading or accessing the product due to problems on the customer’s end (such as internet connectivity issues or incompatible devices).

Thank you for choosing to shop with us! We hope you enjoy your digital product.