Cancellation/Refund Policy

Thank you for purchasing from our store. Please read our Cancellation and Refund Policy carefully before making a purchase. By purchasing our digital products, you agree to the terms outlined below.

1. No Cancellations for Digital Products

Due to the nature of digital products, which are delivered electronically and cannot be returned, we do not offer cancellations once an order is placed. Once the payment is processed and the product is delivered (via email, download link, or direct access), the transaction is considered final.

2. Refunds

We do not offer refunds on digital products once the purchase is completed and the product has been delivered. However, we understand that issues may arise, and we are committed to providing assistance in resolving them. If you experience any issues with accessing or downloading the product, please contact us at sales@elrafact.com within 7 days of purchase for support.

3. Exceptions for Refunds

In rare cases, refunds may be issued if the product is defective or if you are unable to download the product despite contacting customer support. Refunds are issued at our discretion based on the following conditions:

• If the product is found to be corrupted or malfunctioning and we are unable to provide a fix or replacement.
• If you have been charged incorrectly or there was an error in the pricing of the product at the time of purchase.
• If the download or access link is invalid and our customer support cannot resolve the issue in a reasonable timeframe.

4. How to Request Support

If you encounter any problems with your purchase or need assistance, please contact our customer support team as soon as possible at support@yourwebsite.com. Provide your order number, details of the issue, and any error messages you may have received, and we will get back to you within 1-2 business days.

5. Refund Processing Time

If a refund is approved, please allow up to 7 business days for the funds to be returned to your original method of payment. Refunds are processed through the same payment method used for the original purchase.

6. Important Notes

• We strongly recommend reviewing the product description and system requirements before making a purchase to ensure it meets your needs.
• Once a digital product is downloaded or accessed, it is deemed used and cannot be returned, exchanged, or refunded.
• We are not responsible for any issues related to downloading or accessing digital products due to compatibility issues, device malfunctions, or customer errors.

If you have any further questions regarding our Cancellation and Refund Policy, please don't hesitate to contact us. We are here to help!

Thank you for choosing to shop with us!